Quality Analyst German Speaker (Lisbon, Portugal)

Are you driven by quality, precision, and continuous improvement? Do you enjoy analysing performance data, identifying patterns, and helping teams deliver outstanding customer experiences? This is a fantastic opportunity to grow your career in one of Europes most vibrant and sunny capitals: Lisbon.

About the Role
As a Quality Analyst, you will play a key role in evaluating service performance and ensuring that customer interactions meet the highest standards. You will monitor, assess, and provide feedback to frontline teams, helping to shape service excellence and contribute to ongoing process optimisation.

Key Responsibilities

• Conduct quality evaluations of customer interactions in German across multiple channels.
• Identify areas of improvement and provide constructive feedback to agents and team leaders.
• Analyse performance trends, detect recurring issues, and propose actionable solutions.
• C...