Quality analyst (contact centre)

Qualifications Matric Diploma in Business Management or equivalent 2-4 years experience in a Call Centre environment in a position of assisting call centre agents Responsibilities Ensure quality assurance standards are maintained by all agents Experience in implementing and monitoring corrective quality assurance actions Assist Training Officer and Contact Centre Manager with identifying training needs for the agents Additional Requirements Must be able to work shift 24 hour contact centre #J-18808-Ljbffr