Vacancy Description
Overview
Quality Analyst responsible for monitoring and evaluating call center interactions to ensure quality and adherence to standards. Provides feedback and coaching to improve customer service performance.
Job Details
Job title: Quality Analyst
Account: Travel Sales
Work set up: 100% Onsite at Cebu City
Work shift: Night Shift
Salary: Up to 34K but open salary negotiation
Start date: ASAP
Qualifications
2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain
Essential Hiring Skills
- Ability to Mentor agents and give feedback of calls monitored
- Act as a Subject Matter Specialist
- Participate in teleconferences and meetings initiated by the customer
- Take ownership of issues and escalations
- Ability to plan, priorit...
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