QSSU-DL-CCS- CONTACT CENTER SUPERVISOR

QSSU-DL-CCS- CONTACT CENTER SUPERVISOR (FO Technical Assistant About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client in the renewable energies sector, we are looking for skilled and competent Contact Center Supervisors to work in Kampala. Number of Vacancies: 3 Reports to: Manager Contact Center Operations Direct Report: Team Leaders, Contact Center Agents Job description The Contact Center Supervisor will be responsible for supervising, managing, and supporting Contact Center Agents to ensure the operations departmental standards are achieved in order to enhance customer experience. This role requires the development of a customer-focused, high-performance, and high-commitment environment throughout the contact center operations. Roles and Responsibilities Provide hands-on support and guidance to contact ...