QSSK-CSA-CUSTOMER SERVICE AGENT

JOB TITLE: CUSTOMER SERVICE AGENT About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Agent to work in Kenya. Job Purpose To effectively carry out order management activities and manage customer complaints in line with company policy and standard operating procedures. Key Responsibilities 1. Order Management Capture orders accurately according to SOPs with minimal errors. Provide accurate order feedback and status responses, confirming order receipts and updating customers on out-of-stock products. Proactively follow up and coordinate with all relevant departments to ensure timely order fulfillment and address any delays or discrepancies. Communicate timely and clearly with customers to enhance satisfaction throughout the order...