QA Staff ~ Supervisor - Trading

Job Description

- Lead customer complaint handling by investigating quality issues, conducting root cause analysis, and implementing effective corrective and preventive actions
- Serve as the main point of contact for customers on quality-related matters, ensuring timely communication and resolution of complaints
- Monitor supplier quality performance, investigate supplier-related quality issues, and work with suppliers to implement corrective actions and drive continuous improvement
- Coordinate with Sales, Warehouse, Operations, and suppliers to ensure product quality meets customer requirements
- Analyze internal quality data, identify improvement opportunities, and support initiatives to reduce defects and improve operational processes
- Develop, review, and maintain quality documentation, including SOPs, work instructions, and quality procedures
- Monitor and report quality KPIs, and support internal, customer, and supplier audits
- Promot...