QA Manager - Workforce Management

The Manager ensures day-to-day operation of the WFM Testing team.

• First level of full people management – leads a team through expertise in most or all areas within a function or mastery of specific professional discipline.

• Tactical role which provides a marked contribution to defining the direction for new products, processes, standards or operational plans based upon business strategy, with a significant mid-term impact on business unit overall results.

• Provides a second level management to a group of one or more teams led by a supervisor/ team leader which in turn could comprise a combination of professional, technical and administrative staff.

• Identifies problems and significantly improves, changes or adapts existing methods and techniques.

• Reports to Senior Manager / Director level.

• Supports the implementation and control rather than policy and strategy development.

• Decisions typically impact within the s...