QA Lead: Email & Call Quality & Improvement

Dormont Manufacturing Co is seeking a QA Manager to take ownership of the quality standard across our customer support operations. You will be responsible for developing and maintaining the QA framework, scoring interactions, and identifying areas for improvement.

The ideal candidate has 3-5 years of experience in quality assurance, strong written communication skills, and the ability to analyze data trends effectively. We value a collaborative culture focused on transparency and accountability.