QA Insights Specialist: Principal Coordinator (Hybrid)

Capital One is seeking a QA Insights Specialist to join their team in Nottingham. The role involves monitoring agent interactions and providing insights to improve customer outcomes. Responsibilities include evaluating performance, leading calibration sessions, and producing actionable insights for stakeholders.

We are looking for candidates with strong analytical skills, effective communication abilities, and a passion for QA excellence. The position offers a hybrid working model and a range of benefits including medical insurance and a competitive salary.