QA Analyst II (Helpdesk/ServiceDesk)

## QA Analyst II (Helpdesk/ServiceDesk)Applyremote type: Hybridlocations: Taguig, Metro Manilatime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 21, 2026 (20 days left to apply)job requisition id: R35833**Job Title**QA Analyst II (Helpdesk/ServiceDesk)**About the role**The Quality Analyst in the GST/GET environment is responsible for ensuring consistent service quality, process compliance, and operational excellence across Customer Care Management (CCM). The role focuses on evaluating analyst performance, driving harmonization between GST and GET practices, and supporting key transformation initiatives (e.g., ServiceNow migration, SECO adoption, and governance alignment).**Key Responsibilities**Quality Monitoring & Service Compliance* Perform quality reviews of cases handled by GST/GET Analysts across different channels* Ensure adherence to defined processes, including PIA principles, queue management guidelines, and case handling standards* Valid...