Punctuality Improvement Manager

As Punctuality Improvement Manager within Airside, Airspace & AFRS (AAA) Operations, you will play a key role in improving Heathrow’s day-to-day punctuality performance and supporting the delivery of extraordinary journeys for every passenger.

You will be responsible for coordinating and driving delivery of Heathrow’s Punctuality Plan, ensuring actions across collaboration, data & insight, capabilities, innovation, and the single portfolio/roadmap are implemented effectively.

This includes supporting airline and handler bi-laterals, embedding enhanced reporting, exploiting network, turnaround and passenger journey data, and ensuring internal and external operational teams adopt consistent practices.

You will chair the monthly On Time Together (OTT) community forum and play a leading role in engaging airlines/handlers in performance improvement, celebrating and sharing successes. Reporting to the Senior ATM & Punctuality Manager, you will analyse performance...