Project Support Technician (Zapopan)

Purpose of the Role

The Supplier Enablement Support Analyst is responsible for onboarding, supporting, and managing suppliers within the Coupa platform to ensure a smooth and scalable Accounts Payable process. This role plays a critical part in enabling supplier adoption of Coupa and ensuring suppliers are transacting efficiently and compliantly through the system.

Key Responsibilities

• Serve as the main point of contact for suppliers during the Coupa onboarding process.
• Guide suppliers through registration, profile setup, and connection via CSP, cXML, or SAN.
• Provide Tier 1–2 support to resolve supplier onboarding and connectivity issues.
• Monitor and track onboarding progress, escalating delays or non-compliance as needed.
• Validate supplier transactions (POs and invoices) before go‑live to ensure readiness.
• Collaborate with internal teams (Procurement, AP, IT) to align onboarding with purchasing and paymen...