Project Specialist, Global Projects & Industry Solutions DPIS - IS, Operations, Singapore

Handle customers in assignedGroup, responding to customers’enquiries on services,processingofallshippingformalities, co-ordination with customers, subcontractors, colleaguesas well ascollaboration withDSV worldwide office and agent networks.To participate and promote GP results for your respective Group.

• Attend to customers inquiries on all service features and ensure proficiency in service features.
• Study customer’s inquiries and obtain necessary information from various departments to prepare proposal or quotation to customers.
• Co-ordinate and assist customers in preparing all documents required for shipment, inclusive of information assistance, dispatch documents and special notification related to pick-up and deliveries.
• Receive calls, investigate and resolve a variety of external and internal customers’ complaints, general queries and ...