Project Manager

The Project Manager – Contact Center is responsible for planning, executing, and overseeing projects that improve contact center operations, customer experience, technology implementation, and process optimization. This role ensures projects are delivered on time, within scope, and within budget while aligning with organizational objectives and service level expectations.

Key Responsibilities

Project Management

• Lead end-to-end project delivery for contact center initiatives, including process improvements, technology implementations, and operational transformation projects.
• Develop project plans, timelines, budgets, and resource allocation strategies.
• Monitor project progress and manage risks, issues, and dependencies.
• Ensure projects are completed within agreed timelines, scope, and budget.

Stakeholder Management

• Collaborate with internal and external stakeholders, including Operation...