Vacancy Description
About the job Project Customer Service Support
- Matric
- 3-5 years operational experience in freight forwarding air/ road, sea cargo
Responsibilities
- Assist Internal and external sales on all modes of transport by receiving and handling RFQ (request for quote and RFI (request for Information) from prospective and current customers.
- Negotiate rates with company referred Subcontractors in accordance with the Scope of Work and Incoterms.
- Assist with obtaining information from company subcontractors and Network to provide the customer with the best solutions for the required scope of work.
- Gather requirements from the customer, suggest alternative methods, contingencies, insurance cover and routing etc. and transfer successful sales to the Middle Office.
- Assist Project Commercial team with commercial visits to customers whenever needed to explain the rates offer and Work method i.e., Scope of Work.
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