Programme Support Adviser

About the role

Reed in Partnership, a British family‑owned company, is looking for a Programme Support Adviser in Reed Wellbeing to deliver high‑quality personalised service to participants in our preventative health programmes. The position is part‑time, 20 hours per week.

Key responsibilities

• Serve as the first point of contact for participants referred to preventative health services.
• Assess eligibility and suitability of referrals using triage assessment tools.
• Ensure participants are sign‑posted to relevant services and attendance is recorded centrally.
• Handle inbound and outbound calls, booking and re‑booking sessions.
• Maintain accurate data in the CRM system and conduct data cleansing activities.
• Meet specific KPIs and quality standards stipulated by the service obligations.

Essential qualifications

• Experience in office‑based customer service or sales environment.