Program Support Assistant

Summary This position is located at the Department of Veterans Affairs, Milwaukee Regional Office (RO), Fiduciary Hub. The Program Support Assistant (PSA) works as a member of the Public Contact team in the Fiduciary Hub and will be expected to perform core duties that are aligned with the hub's mission. Responsibilities Specific duties include: Maintain and organize electronic claims folders (eFolders), ensuring all records are preserved and documents are moved or deleted as needed. Receive, review, and analyze incoming documents and correspondence to determine appropriate action and refer to the correct team or division. Use VA technologies and applications to input, access, and update information for case management and administrative processes. Convert and upload documents to eFolders using Adobe and VBMS, ensuring all evidence is accurately filed and controlled. Process updates such as address and direct deposit changes, and fulfill Freedom of Information Act (FOIA) requests by pr...