Program Support Assistant

Summary This position is located primarily in Nursing Service at the Baltimore or Perry Point sites and provides support to the VAMHCS Nursing Service and VAMHCS Executive Suite. Responsibilities Duties include but not limited to: The incumbent is the receptionist for the Office of the Associate Director for Patient Care Services Executive Suite and is responsible for answering telephone, receiving visitors in a professional and courteous manner, responds to inquiries, including questions of a substantive nature based on general understanding of the functions of the office, or refers the patient and/or employee to the appropriate staff person. Responds to calls for assistance on behalf of patients and/or staff, and prioritizes those situations which require prompt action by VAMHCS Nursing Service. These responses are generally immediate and via personal contact with patients and staff. Receives messages by telephone, opens and sorts incoming mail, or e-mail for a variety of Nursing Ser...