Program Liaison - Percepta

**Description**
**Program Liaison**
At Percepta, we bring first-class service across each market we support. As a **Program Liaison** in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
The **Program Liaison** is the initial contact for dealership personnel and vehicle owners. The **Program Liaison** listens to customer inquiries and provides an accurate and timely response to the customer. This position functions as a Level 2 Customer Service role, supporting escalated concerns from Level 1 Customer Service representatives. The Program Liaison is expected to investigate issues thoroughly, coordinate with internal teams as needed, and ensure a high level of customer satisfaction through professional and efficient issue resolution.
**During a Typical Day, You’ll**
+ Perform all Customer Care responsibilities with consistent reli...