Professional Services Resident Engineer

The Resident Engineer is a role that combines deep technical expertise with strategic customer engagement. This role is primarily focused on delivering high-quality professional services implementations across networking technologies while also supporting customer success initiatives to ensure satisfaction retention and long-term value. As the project implementation is completed and moved into production the primary function will be as Resident Engineer supporting customer network day to day as well as change management.

• Project Implementation and management 85% (Year 1)
• Assist Sales with scoping projects and define Professional Services deliverables.
• Provide project implementation support onsite and remote.
• Responsible for creation and maintaining project documentation during implementation.
• Responsible as onsite technical lead and tru...