Professional Services Manager

A leading global IT services and consulting firm (specializing in Warehouse Management Software sales, implementation, and support) seeks a Professional Services Manager to join their team in Cape Town, WC.

This role leads a team that supports clients throughout the lifecycle—from implementation to ongoing support and process improvement. You’ll build team expertise, drive business development initiatives, and oversee solution customization to meet client needs. Key responsibilities include ensuring timely project delivery, boosting customer satisfaction, and maximizing product value.

Responsibilties:

1. Professional Services

• Facilitate client workshops

• Coordinate configuration and testing activities executed by consultants

• Review and provide input to assist in improving the deliverables of fellow team members where required

• Facilitate and make design, configuration, and testing dec...