Vacancy Description
- Job Type (exemption status): Exempt position - Please see related compensation & benefits details below
- Business Function: Information Technology
- Work Location: Sarawak Kuching Office--LOC_HGST_MYS1
Job Description
The Professional 1, Information Technology role is a critical position responsible for maintaining and optimizing the organization's IT infrastructure and operations. The incumbent will be entrusted with the following key responsibilities:
- Oversee and maintain mission-critical IT operations for desktop, laptop, printer, and user support systems at the designated site.
- Ensure strict adherence to IT Service Level Agreements (SLAs) by providing expeditious incident resolution and service request fulfillment.
- Implement and uphold IT Incident Management protocols, including timely escalation of critical issues when necessary.
- Conduct comprehensive monitoring and reporting of IT service perf...
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