Production System Specialist- East Region

**Overview**

The Production System Specialist is responsible for developing and supporting Sharp’s service partners within an assigned geographic area. Also responsible for monitoring, investigating and providing in-depth reporting on the field performance of all assigned products.

**Responsibilities**

+ Production System Specialists provide technical support on Sharp Production Systems. Demonstrates high level technical skills in hardware, firmware, software, and network technical issue resolution. Use advanced troubleshooting tools & techniques to resolve escalated customer issues for business partners. Perform root cause analysis using critical thinking skills and troubleshooting methodologies.
+ Field Support activities will be provided through a combination of

+ Troubleshooting, and repairing production products to address high level escalated hardware support issues from Sharp’s Technical, Install and de-install devices and provide technical...