Production Support Team Lead

TP ICAP Group is a world-leading provider of financial markets infrastructure and data. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries and employs 5,200 people. TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker globally, the world’s leading provider of OTC data, and an award‑winning all‑to‑all trading platform.

Role Overview

As Production Support Team Lead, you will drive service excellence and operational agility for EMEA-wide Level 2 support. You will lead structural change within our team, set the tone for high performance, and serve as the local escalation point for critical production issues across cloud and on‑premised trading applications.

Key Responsibilities

Functional Responsibilities

• Lead and manage EMEA‑based resources within the global Production function.
• Oversee installation requests from QA and Developme...