Production Support Specialist, Cape Town

Production Support Specialist, Cape Town Summary / Objective / Purpose of the Role: An established financial services organisation based in Cape Town is seeking an experienced mid-level Production Support Specialist to join its team. The successful candidate will form part of the production support function, acting as first-line support for trading and custody-related systems. This role is responsible for managing incidents, resolving technical queries, monitoring system performance, and ensuring the seamless operation of critical trading applications. Key Responsibilities / Duties: Manage and resolve technical queries and support requests with a high level of service delivery Prioritise incidents according to severity and business impact Collaborate with internal stakeholders and third-party providers to resolve issues efficiently Monitor system alerts and notifications to ensure optimal system performance Escalate issues in accordance with established processes Support and maintain k...