Production Support Lead

Project Description:

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities:

• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.

• Bring critical and quality-driven thinking to maintain high-quality standards.

• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.

• Define a strategy for building tools and accelerators for improved support.

• Manage client communications, ensuring alignment with SLAs and service delivery.

• Select and coach profiles, fostering a mindset for critical systems support.

• Collaborate with technology and business teams to minimize stability issues.

• Ensure adherence to Incide...