Vacancy Description
Responsibilities
Overseeing team member’s responsibility for incidents, service requests & proactive tasks and ensure each of them are properly managed within agreed OLAs Shift accountability and ensure the high impact approvals are provided with proper risk assessment Delivery of Start of Day, End of Day health proactive checks and communicate to management and stakeholders Regular review of passed or partial incidents and make actionable improvement plans Collaborate with other leads to review patterns on repeated incidents, gaps in internal process and SOP and efficiency opportunities Oversee daily shift huddle and resolve / address potential detriments and set team members accountability for various actions
Good to have: UNIX, SQL queries
Must have: OPEN, AS400, Mainframe
Overseeing team member’s responsibility for incidents, service requests & proactive tasks and ensure each of them are properly managed within agreed OLAs Shift accountability and ensure the high impact approvals are provided with proper risk assessment Delivery of Start of Day, End of Day health proactive checks and communicate to management and stakeholders Regular review of passed or partial incidents and make actionable improvement plans Collaborate with other leads to review patterns on repeated incidents, gaps in internal process and SOP and efficiency opportunities Oversee daily shift huddle and resolve / address potential detriments and set team members accountability for various actions
Good to have: UNIX, SQL queries
Must have: OPEN, AS400, Mainframe
Ready to Apply?
अभी आवेदन करें
Submit your application for Production Support Lead at LAVU TECH SOLUTIONS SDN. BHD.
Apply for this Position