Production Support Engineer

About the Role We are looking for a Production Support Engineer to manage and support enterprise Output Management Services (OMS) and printing platforms within a regulated banking environment. This role is responsible for ensuring the stability, availability, security, and performance of production printing and output distribution services. You will provide operational support, deployment activities, troubleshooting, and continuous improvement initiatives for mission-critical banking platforms. Based in Singapore, you will work closely with regional and global teams to support day-to-day operations and contribute to the evolution of the OMS ecosystem. Key Responsibilities Provide L2/L3 production support for enterprise printing and output management platforms. Monitor production systems and ensure platform availability, performance, and operational stability. Manage incidents, troubleshoot production issues, perform root cause analysis, and implement preventive measures. Support deploy...