Production Support Engineer (Salesforce)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job DescriptionRole Overview:Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.Key Responsibilities:Provide L2/L3 production support for front‑office users across global platformsManage incident, problem, and change (ITIL) processesCoordinate releases, bug fixes, and enhancements with internal teams and vendorsImprove system reliability through monitoring and automation (DevOps/CI-CD)Perform capacity planning and disaster recove...