Production Support Analyst

Role Title: Production Support Analyst
Location: Manchester - Hybrid - 60% Office, 40% Remote
Duration: 30/11/2026
Rate: £410p/d via Umbrella

Role Description:
We are seeking a Level 2 Production Support Analyst to provide application and platform support within a fast-paced financial services environment. The role focuses on incident resolution, proactive monitoring, alert management, and automation to ensure high service availability and performance of business-critical systems.

Key Responsibilities

Provide L2 application and production support for critical systems, ensuring minimal downtime and adherence to SLAs Manage incidents, alerts, and service requests, including triage, investigation, resolution, and escalation Perform root cause analysis (RCA) and drive perman...