Production Support Analyst at Broadridge

Elevate your career at Broadridge as a skilled Production Support Analyst, pivotal in ensuring application stability and performance in asset servicing. You'll bridge client needs and internal tech teams, driving seamless product releases.
In this essential role within the ASTRID team, you'll provide advanced Level 2 support for critical business applications. Your expertise will focus on resolving technical and functional issues, conducting proactive system health checks, and executing SQL queries to analyze performance. Collaborate closely with clients and internal teams to maintain operational readiness and deliver high-quality service across deployments.
Key Responsibilities:
• Provide Level 2 application support for client-facing environments
• Resolve technical application issues through diagnostics and troubleshooting
• Conduct system health analyses and proactive monitoring
• Oversee software release coordination and change management
• Maintain operational...