Product Support Specialist- CTS

Product Support Specialist - Optimizations, Drives & Controls 

1. Technical Support 

Provide technical support to the field service engineers in order to increase smooth service execution; Share knowledge; Coordinate technical issues with team leaders, sales, service, logistics in order to come to a customer friendly and satisfactory solution 

Handle major /complex technical issues by site visit

To improve service execution, customer satisfaction & to improve the level of competence of team 

2. Product quality 

Identify product quality issues by tracking recurrence service & warranty claims, conduct a RCA and present to NTSM for review; Participate in pre-launch audits & provide recommendations to NTSM on improving product performance & reducing warranty claims; Participate & represent CTS in the local TCMs /PQMs 

To improve the overall product quality 

3. Erection and Commissioning ...