Product Support Service Representative at Barloworld-Equipment

Overview

Position: Product Support Service Representative
Location: Lesotho
Business Unit: Mining
Grade: 10
Reporting To: Operations Manager

Responsibilities

• Visit customers face-to-face and build relationships with decision-makers, listening to and understanding their needs and business goals.
• Advise customers on immediate equipment repair needs, PSPs, SOS and Product Link. Help customers with warranty issues and develop proactive before-failure repair strategies.
• Coordinate with Parts, Service and Equipment Management divisions to support customers’ needs.
• Consult with customers about equipment life cycles, maintenance and replacement budgets, and other solutions that will lower their owning and operating costs and support customer success.
• Communicate customer-specific needs for parts requirements to ensure availability.
• Assist with obtaining quotes for parts, service and equipm...