Product Support Manager — Enterprise Support & KPIs

SOCi, the marketing platform for multi-location brands, is seeking a Manager, Product Support to oversee the day-to-day activities of the Product Support team within the Customer Success organization. This team provides enterprise-level application support to customers and partners and drives complete resolution to complex issues across all support channels.

The ideal candidate is a dynamic leader who is flexible, detail-oriented, and skilled at working with customers and cross-functional teams,