Product Support (Guadalajara)

What you'll do
Accurately identify and address any issues or questions customers may have when using the client's products to plan, fly, process, or analyze their data and elevate to internal groups as needed
Educate and empower users so that they become better end‐users and leave with a positive feeling after each support interaction
Create and maintain documentations that answer FAQs
Identify common end‐user challenges to suggest better solutions
Own the generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc.) to customers
Process imagery data using the client's photogrammetry technology and tools
Ensure delivered data products meet end‐user requirements and SLA, including troubleshooting and providing reports and analyses for any data products that do not meet requirements
Assist in keeping the data processing pipeline running like a well‐oiled machine, delivering p...