Product Specialist - Roche Diagnostics Solutions

Product Specialist – Roche Diagnostics

Join Roche Diagnostics where we innovate to improve lives. We offer a dynamic role as a full‑time, permanent team member based in Auckland.

Key Responsibilities

• Provide technical support to internal and external customers, including training, troubleshooting, installation and commissioning of RD Analytical Systems.
• Develop and deliver comprehensive customer training and User Group content/events.
• Handle after‑sales support, complaint documentation, and technical/software updates in line with Roche’s Quality System.
• Maintain competence in the RD Analytical Systems portfolio and complete mandatory training.
• Provide technical input during sales processes and tenders, monitoring market intelligence.
• Ensure accurate documentation, stock management and up‑to‑date CRM records.
• Identify business opportunities and support account and service contract strategies.
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