Product Quality Analyst, MENA Product Team

External job description

Join Amazons MENA Product team to drive data-driven improvements in customer return this dual role youll combine quality assurance testing with product analytics to enhance the returns journey for Amazon MENA customers. This role offers an opportunity to drive data-informed decisions while ensuring quality in our customer experience combining analytical skills with practical quality assurance in a fast-paced environment.

Position: Product Quality Analyst (L3)
Location: Dubai UAE
Eligibility: Emirati Nationals Only
Key job responsibilities

Quality Assurance:
- Execute test cases for returns experience features across desktop and mobile platforms
- Identify and document bugs usability issues and customer experience gaps
- Validate end-to-end returns flows including refund processing return shipping labels and customer communications.
- Create and maintain test documentation for returns experience features...