Product Owner: Service Enablement

Job Purpose
To identify, develop and continuously optimise service products, digital capabilities and AI-enabled experiences in line with Nedbank's strategic objectives, leveraging Dynamics 365, Microsoft Copilot and emerging AI technologies to improve employee productivity, service efficiency and client outcomes.Job Responsibilities Lead the evolution of Service Enablement capabilities within D365, leveraging AI, Copilot and automation to transform client and employee experiences.
Align strategies and commercialisation, groom product backlog, drive product development quality and run reporting and liaise with business
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Own the delivery and value realisation of AI-driven service initiatives, ensuring measurable improvements in productivity, efficiency and service outcomes.
Develop relevant product offerings informed by researc...