Product Owner Journey Design

Drives end-to-end field journey excellence by orchestrating cross-journey initiatives and improvements across install, repair, network and appointment domains to achieve measurable customer and operational impact.

The Product Owner (PO) Field Journeys is responsible for driving end-to-end improvements and initiative delivery across all field-related journeys (Install, Repair, Network Repair, Cable Access and Appointments), ensuring measurable impact on customer experience, operational performance and cost efficiency.

The PO acts as the central orchestrator across journeys, field operations, and digital enablers, ensuring alignment, delivery impact, and strong collaboration across a complex ecosystem (Customer Operations, UNIT-T, Wyre, IT delivery and digital teams).

Your responsibilities as Product Owner