Product Owner - Customer

We are seeking an experienced and passionate Product Owner for Customer Systems to lead the vision, strategy, and delivery of our Customer technology products, including CRM, Contact Centre and Customer Insight platforms. You will work closely with teams across marketing, sales, and customer operations to ensure our systems support business objectives and enhance guest experiences. This is a key role that acts as the bridge between business needs, technical capabilities, and customer insights.

Responsibilities

• Develop and communicate a clear product vision and roadmap that supports business goals and delivers exceptional guest experiences.
• Align customer system strategies with wider organisational roadmaps and priorities.
• Own and manage the Customer roadmap, capturing relevant information to size and cost roadmap initiatives.
• Maintain a prioritised product backlog to ensure development focus is driven by business value.
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