Product Owner (Client Onboarding)

Job Description
We are seeking Product Owner with 5+ years of experience to support the intake, triage, investigation, and resolution of application issues across multiple business and technology teams. This role will work closely with the Product Owner; more potential interaction with development teams. The role focuses on Client onboarding documentation (document portal) and product onboarding (e.g., wires, account openings, KYC). The ideal candidate will act as the first point of analysis for reported defects, assessing impact and severity, gathering missing information, developing root-cause hypotheses, and coordinating with engineering and support teams to drive resolution. This role requires strong analytical and communication skills, a structured approach to defect management, and experience managing work through Jira and Kanban boards.

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