Product Operations Associate

Job Title:  Product Operations Associate Location:  BGC, Taguig (Full Time, Onsite) Role Objective The Product Operations Associate will serve as the bridge between the Local Product Team and business units, ensuring smooth day-to-day operations.

This role functions as the second level of support (L2) for all product-related concerns in the Philippines, working closely with Local Product Managers (L3) to ensure timely resolution of issues and effective communication across teams.

Key Responsibilities Act as the primary point of contact for product-related inquiries from internal teams Provide support to: Sales Operations Collections Credit Review Perform issue triaging, including: Identifying root causes Classifying issues (bug, enhancement, expected behavior) Tracking resolution progress Ensure timely and accurate responses to all product-related concerns Maintain, update, and improve: Internal documentation Product guidelines Standard Operating Proced...