Vacancy Description
How you'll help us Keep Climbing (overview & key responsibilities)
Now is an exciting time
to be part of Experience Design & Technology team in Delta’s Reservations
and Care department as we redefine customer and employee experiences by setting
new technology standards. Our team is looking for a product manager to drive the
vision of AI and automation products as well as deliver better customer and
employee experiences in our Customer Engagement Centers.
**Summary ofResponsibilities (not comprehensive):**
+ Strategically identifyopportunities to increase customer and specialist satisfaction and build intoexecutable product roadmap.
+ Own the end-to-end deliveryfor AI products, defining OKRs, and using data tocontinuously optimize customer experience, specialist effectiveness,adoption, and business value.
+ Proactively identify optimization opportunitiesacross AI and automation products, collaborating with cross-functionalstakeholders to p...
Now is an exciting time
to be part of Experience Design & Technology team in Delta’s Reservations
and Care department as we redefine customer and employee experiences by setting
new technology standards. Our team is looking for a product manager to drive the
vision of AI and automation products as well as deliver better customer and
employee experiences in our Customer Engagement Centers.
**Summary ofResponsibilities (not comprehensive):**
+ Strategically identifyopportunities to increase customer and specialist satisfaction and build intoexecutable product roadmap.
+ Own the end-to-end deliveryfor AI products, defining OKRs, and using data tocontinuously optimize customer experience, specialist effectiveness,adoption, and business value.
+ Proactively identify optimization opportunitiesacross AI and automation products, collaborating with cross-functionalstakeholders to p...
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