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Process Expert

Maersk

Chennai, Tamil Nadu, India Full time June 15, 2026
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Vacancy Description

Job Description

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This role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service.

Key Responsibilities

  • Manage inbound customer calls and provide prompt, professional, and accurate assistance.
  • Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries.
  • Perform case management activities, including creating, updating, and resolving customer cases in the system.
  • Support customer onboarding by guiding them through processes, tools, and available service channels.
  • Build and maintain strong customer relationships through clear communication and consistent service delivery.
  • Assist with contract-relat...

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    Vacancy Details

    Location Chennai, Tamil Nadu
    Country India
    Type Full time
    Category Information and Record Clerks
    Posted June 15, 2026

    About Maersk

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    Maersk

    Chennai, India

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