Process Excellence (PEX) Lead

We are seeking an experienced Process Excellence (PEX) Lead to drive operational excellence, quality improvement, and cost optimization across our service delivery organization. This strategic leadership role bridges business strategy with operational execution by leveraging Lean Six Sigma, Design Thinking, and continuous improvement methodologies.

The ideal candidate is a transformational leader with extensive experience in process optimization, change management, and stakeholder engagement. You will work closely with senior leadership to identify improvement opportunities, lead enterprise-wide transformation initiatives, and build a culture of continuous improvement that enhances customer satisfaction and operational performance.

Key Responsibilities

• Develop and execute the Process Excellence strategy aligned with business objectives, client expectations, and organizational goals.
• Lead strategic process im...