Problem Manager

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.  
 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. 
 

We’re looking for a motivated and detail-oriented Problem Manager to join our Managed Service Operations team within Optus Enterprise & Business.

In this role, you’ll lead the end-to-end problem management lifecycle—investigating root causes, reducing incident recurrence, and improving service health for enterprise clients. Working within an ITIL-based framework, you’ll collaborate across incident, change, and configuration management teams, as well as external vendors and delivery partners.

While a te...