Problem Management

<p> <b>ITIL framework knowledge and operational experience in Problem Management</b></p> <p> <b>Worked as Problem Manager with understanding of running Major Incident Management processes including producing MIR's, producing RCA's</b></p> <p> <b>Well versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc.</b></p> <p> <b>Experience in defining processes and driving their maturity & providing delivery in multi-tower environments.</b></p> <p> <b>Ensuring that all Service Towers interface into the overarching process framework & removal of SILO's</b></p> <p> <b>Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process</b></p> <p> <b>Be responsible for maintaining a Problem Managemen...