Problem Analyst

This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the role:

The Service Management and Controls department plays a critical role in ensuring the smooth, resilient and customer‑focused delivery of all Technology services across SJP. Bringing together expertise in service support, transition, risk, controls, change management and disaster recovery, the team safeguards service quality, drives continual improvement, and enables colleagues and partners to work efficiently and confidently. Joining this department means contributing to a high‑performing function that underpins the reliability, stability and continual evolution of our technology landscape.

Reporting to the Head of Service Management and Controls, the primary objective for this role is managing the lifecycle of all problems recorded for the s...