Principal Telecom Engineer, Genesys Cloud Leader

ibex is seeking a Principal Telecom Engineer to lead the Genesys Cloud team, guiding delivery of implementation, migration, managed services, and support engagements across telecom and contact center technologies. You will ensure SLA compliance and customer satisfaction while shaping strategic delivery across global clients.

The role demands strong leadership, deep Genesys Cloud expertise, and a proven track record in enterprise deployments, integrations, and governance.