principal Engineer-Site Reliability Engineering and AIOps

**About this role:**

We are looking for a Principal Engineer to set the enterprise technical direction for Site Reliability Engineering and AIOps within Enterprise Functions Technology (EFT). This is a hands-on architecture and engineering leadership role responsible for defining the reliability strategy, reference architectures, and engineering standards across a large application portfolio and multiple lines of business. You will drive cross-organization adoption of SLOs/error budgets, full-stack observability, incident and problem management rigor, and automation-first operations—ensuring reliability is designed into the software delivery lifecycle and operating model. Success is defined by measurable outcomes at scale: improved availability and resiliency of critical journeys, fewer customer-impacting incidents, reduced operational toil, and faster, safer recovery—delivered through modern engineering practices, data-driven decisioning, and platform capabilities.

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